Shipping policy

All orders are processed and shipped within 1-3 business days from your order date. Shipping time is Monday–Friday, shipping days do not include the weekend.

All orders will receive a shipping confirmation and tracking number, please watch this carefully. Sometimes shipping companies experience delays and issues with their shipping, contact Care for teaware, if you have concerns. Please track your orders. If there is an error in your shipment, please contact Care for teaware right away to resolve the error promptly.

 

To see what it will cost to ship your order, simply add items to your cart and select your country at checkout. The price is calculated according to the size, weight, and destination of the consignment. ​

Care for teaware can ship your order anywhere in the world. In rare cases, some countries are restricted, complicated or very expensive to ship to. If that would be the case with your order, Care for teaware will contact you directly via email connected to your order and we will discuss the options. 

 

How long does it take to get my order?

There are two options to choose from during your checkout: Priority (DHL) shipping and Economy shipping.

The DHL priority is reliable, safe and fast. It can get more pricey with some countries and heavier parcels. 1-2 days delivery around Europe, 2-4 days to the US or Canada, 5-10 days to the rest of the world.

Economy is handled via Czech Post. It is pretty safe, insured for the loss. The time of delivery varies a lot and it is hard to predict. Usually 1-2 weeks around EU and 2-8 weeks overseas, sometimes they surprise and it is quicker but it can get even longer, especially during holidays or pandemic situation.

 

Care for teaware is not responsible for return shipping costs nor for handling/import charges when items are returned from outside of the EU zone. 

 

 

Where do you ship from?

Care for teaware studio is located in the middle of Europe in the Czech Republic.